Job Description: IT Retail Systems Consultant
Our Head Office IT Retail Solutions department is looking for an experienced, highly motivated, and driven individual to join our team and build a career in a challenging and international environment
Retail Solutions is one of two key departments providing IT solutions for our store and online teams including, Point of Sale, Card Payments, Back Office and Mobile Applications, Stock Management, Telecommunications, as well as other bespoke systems and solutions.
What you'll do
•Assist in the evaluation and prioritisation of Sales projects from a technical perspective, and support in the evaluations of any project proposals
•Support the local Sales Department in handling technical and functional requests both internally and from our international offices in line with ITIL incident, problem and request management principles. This will require you to work with local and international system architects and experts to evaluate new functionality.
•Create and support the implementation of test plans for retail solutions in the country, both delivered locally and by our international offices.
•Plan hypercare phases where required and manage escalation and problem management in line with ITIL incident and problem management principles.
•Work closely with our IT support experts in the analysis of incidents and requests, to create and ensure the proper operation of a sustainable Support lifecycle.
•Plan and execute service level improvements and create plan to improve service quality and the correct operation of service and support functions.
•Support and assist with the project management and project execution with local and international Sales Process Experts.
•Occasional travel and overnight stays and visits to our International offices.
•Ensure that solutions implemented are tested, security checked and transitioned into operation in accordance with company procedures
•Ensure that implementations are aligned with the current data and solutions architecture to reduce the number of siloed solutions to a minimum
•Engage with stakeholders within the Sales team to ensure that business challenges and objectives are understood and mapped against a pipeline of projects and implementations
What you'll need
•Strong technical understanding of a sustainable IT solutions lifecycle
•Experience of Card Payments, Back Office applications, POS, Cloud Computing, Online Retail.
•Experience in communicating with and acting as an interface between technical and functional teams.
•The ability to demonstrate initiative and solutions ownership
•To be able to work both independently and as a team to ensure the correct application of the IT solutions lifecycle
•Experience in learning new systems and processes, both bespoke and off-the shelf
•Strong verbal and written communications skills
•Project Management and Stakeholder Management experience required.
•Experience in Salesforce Service Cloud environment
•Experience in Microsoft Azure Cloud services
•UK driving licence
•German language is desirable but not essential
What you'll receive
This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive salary starting from £42,000 to £53,000 (depending on experience) with an additional non-contractual 10% London weighting and a generous holiday allowance. Save for your future with our pension scheme, or save today with an in store discount, plus extra discounts on days out, cinema tickets and much more.
Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment
Job Title: IT Retail Systems Consultant
Job Type: Permanent
Location: London
Salary:
Company: CV-Library
Category: IT
Benefits:
